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Top Freshdesk Competitor & Alternative
With Free Lead Management CRM

Looking for a better solution than Freshdesk? One Platform, Every Business Tool. Easy To Use, Ticketing Software.

Customers Love The ZNICRM
ZNICRM Dashboard

Automate Your Support

With you can automate all your task e.g. Let the customer create support ticket, check solutions with knowledge-base and escalate issues.
Customer Support Ticketing Software
Contact Management
1. Branded Ticketing Portal
Let the customers create support request from a branded support portal and check the solutions & replies as well.
Learn About Ticketing Portal
Marketing Automation
2. Automate Ticket Management
Auto assign the tickets based on department, product or priority. Enhance customer satisfaction with efficient ticket management.
Learn About Ticket Management
3. Escalations
Don't let the customer waiting. If an issues remain unresolved then escalate it automatically to other team members.
Learn About Escalation
Helpdesk & Ticketing
4. Get Feedback
Support doesn't end with closing of the service ticket. Get the customer's feedback and their satisfaction level.
Learn About Feedbacks

Benefits Of Ticketing Software

Get best features for your helpdesk to provide the best turn around time for your customer's queries.
Email To Ticket
Convert inbound emails to a support ticket and provide time bound response. Multiple channels for customers to raise tickets.
Analyse agent's response time, billed hours and other KPIs. Better reports to optimise the response time & agent's performance.
Auto Response
Send automated response to customers at each level of support process. Keep them updated till the ticket is closed.
Better Support For Happy Customer

Make Your Customers Happy

With round the clock access to the knowledge-base and ticking system makes your customers feel important and they can solve their queries without waiting.

  • Easy to use knowledge base, categorised by products.
  • Any time availability to support make your customers trust you more.
  • Faster turnaround time with web and email based ticketing.

Improve Productivity Of Your Support Team

With the ever growing development and innovation, it is hard to train your support executives with all the new features. But with our internal knowledge-base they will have all the information at their disposal anytime.

Train your support team with internal knowledge-base for better customer support.

Help Your Support Team
Grow Faster

Grow Fast, Without Worries

Grow your customer base and support team without worrying about the data security, infrastructure or the cost.

All our plans have unlimited user access licenses, i.e., instead of worrying about the cost with more users, just pay a flat fee per month.

All in one CRM Solution
Unlike Freshdesk, manage complete customer's lifecycle with CRM tools for Marketing, Sales & Support.

Save Money
Sales CRM
Business runs on sales and to get the best conversion rate, every business needs a Customer Relationship Management software to get the most out of the leads received.
Global Access For Users
Marketing CRM
Sales is not a single interaction process. You will need to cultivate the relationship with your leads. Intueri re-marketing automation helps to solve the biggest marketing problem.
Get Free CRM
Support CRM
Generating revenue from an existing customer is much easier than getting it from a new customer but it needs a proper support to the customer. Support solution comes free with Intueri CRM.
 Plan comparison based on their CRM plan with standard $10/user or above pricingComparison based on our Infinity plan
User & Roles Management
Unlimited Users
Ticketing Solution
Ticketing Solution
Custom Domain
Lead Management
Lead Profiling
Lead Distribution
Lead Management
Daily Digest
File Storage
Custom Forms
Invoicing & Quotes
Custom Taxes
Inventory Management
Purchase Orders
Marketing Automation
Bulk SMS Campaign
Bulk Email Campaign
Drip Marketing
Lead Generation
Task Scheduler
Contact Forms

How is better than Freshdesk?

They may be a bigger brand but we are bigger supporter of your business. works with you and for you.

ZNICRM is super affordable for any size of business with a flat rate pricing unlimited number of users. Yes, you don't have to pay on the basis of number of users you have in your organisation.

Any business be it a small startup or an enterprise can easily use our CRM without worrying about the dent in their bank account.

Feature Rich

There is not a single feature, which our competitors can claim that it is unique to them.

We have every feature in-built and building more on more on our customer's request with a flat pricing. You shouldn't pay exclusively for a feature, which is available for everyone.

Fast & Secure

Working with our CRM is breeze and fully secure.

Unfortunately, we can't say that we are not hackable or there will not be any downtime but what we try is to give you upto 99.9% of uptime and data reliability.


Customisation a CRM based on your requirement is bare-minimum requirement of a software if it wants to be a CRM.

We understand that every customer has a different requirement and based on that we have built our CRM so that every aspect of it can be customised.


Create as many users you want and juggle their licenses as per your needs.

Even if you buy just 5 licenses, you can create unlimited number of users, however, only 5 can use the CRM at a time.


Easy is the synonym of .

We didn't want our own employees to waste their time to learn how to use a CRM then how could we expect it from you. You can up and running within 30 seconds and no configurations are required to get started.

Mobile Friendly

Our CRM is 100% mobile browser friendly.

You can use the CRM on any device and it will give you similar experience as the desktop. So you are not limited with basic features, which generally available on a Mobile App.

24x7 Support

If you need our support then we are here for you. Be it trial user or as a paid customer.

We are available round the clock on ZipCall and on ticket based support. You can also call us on our direct number as a paid customer.


We are not a fly-by-night operator. It is not because we are just saying it but our experience proves it.

ZNI Wireless Pvt Ltd, was incorporated in year 2009 and providing SaaS solutions since then. With over 12 years of experience in running high volume SaaS products we can ensure you that your data is in good hands.

Special Offer
For Limited Period

All the features, unlimited contacts & per user pricing. Don't let the offer expire.

Unlimited tools to manage your business right from a single CRM tool. Check plan details...

Per User

$ 10
Start small with all the essential tools. All features, per-user pricing.


$ 199 /mo
Plan for growing business with all the tools. Simple unlimited user pricing.

All the essential tools to run your business smoothly...

20+ CRM Tools For Business

Best CRM tools for your business to run all key processes from sales to marketing & support to invoicing & inventory.
ZNI CRM Features

About Freshdesk!

Freshdesk is a popular helpdesk and ticketing software that offers a variety of features to help businesses improve their customer service. Some of the key features of Freshdesk include:

  • Ticketing: Manage, prioritize, and resolve tickets at scale with a unified workspace. This means that you can easily track the status of each ticket, assign it to the appropriate agent, and collaborate with other team members to resolve it quickly.
  • Self-service: Deflect FAQs and optimize agent workload with a scalable knowledge base and custom widgets. This allows customers to find answers to their questions themselves, without having to contact a support agent. This can help to reduce the number of tickets that your team needs to handle, and free up their time to focus on more complex issues.
  • AI-powered automations: Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Freshdesk uses AI to automate tasks such as routing tickets to the appropriate agent, sending follow-up emails, and resolving simple issues. This can help to improve the efficiency of your customer service operations and free up your agents' time to focus on more complex issues.
  • Collaboration: Bring teams together for the future of hybrid work with collaboration tools. Freshdesk includes a variety of collaboration tools that allow you to communicate and work together with your team members, regardless of their location. This can help to improve the efficiency of your customer service operations and ensure that your team is always on the same page.
  • Analytics: Leverage proactive AI-driven insights to optimize support operations. Freshdesk provides a variety of analytics tools that can help you to track your customer service performance and identify areas for improvement. This can help you to make data-driven decisions about your customer service operations and ensure that you are providing the best possible service to your customers.

Overall, Freshdesk is a comprehensive helpdesk and ticketing software that offers a variety of features to help businesses improve their customer service. Freshdesk is a good choice for businesses of all sizes, from small businesses to large enterprises.

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