Yes, every user you want to give access to CRM data will require a CRM license. You must explicitly assign the license to the user.

Our CRM license have access to all the features like Helpdesk, Invoicing, Marketing Automation etc. It is upto you to whom you want to give access for which feature.

We offer all-in-one pricing for CRM i.e., all the features are included in the CRM price mentioned above and they can't be bifurcated or purchased separately.

ZNICRM is undoubtedly offers the cheapest CRM plan. Have you found any other company, which is offering cheaper CRM plan than this. We offer the cheapest CRM plan in the world with no fine prints.

There is minimum cost of $200 which is one-time and which includes core integration with CRM in one-way direction i.e. you can push leads and data to CRM. If the total development time exceeds 10 hours then you will be charged at $50/hour for every extra hour. Please consult with our team before purchasing the licenses for the development timeframe and exact cost.

The cost of CRM licenses can be easily calculated based on the number of users you have. We have a flat rate pricing and you can multiple it by the number of user licenses you need with 12 months. For example, if you have 50 users and per user license cost is $5 then your yearly cost will be $3,000.

Access from Desktop, Mobile and Tablet is included in the CRM license cost and you will not have to pay anything extra to use the CRM from a Desktop PC.

No, there is no limit in our Unlimited Users Plan in CRM. It's a true unlimited plan and you can create any number of users in it and assign them CRM license. However, other features may not be unlimited. For example, in Unlimited plan you will get only 20 Helpdesk licenses, 10 Inventory licenses and so on. Please consult with our sales team to get full feature list and their FUP.

TeamSpoor unlimited has a fair usage policy limit of 100 users. To keep the resources in check we have a Fair Usage Policy (FUP) where after 100 users you will have to justify the increment of the licenses to add more users and basis on the request the company (Intuerias Technology Private Limited) will decide to grant more licenses or not. The rights are reserved to Intuerias Technology Private Limited to accept or reject the request.

We have a single plan with all the features. No pricing comparison required.

It depends on your billing plan. If you have Ultimate CRM plan then minimum 20 licenses are required. If you are not on Ultimate CRM plan then this feature is not available for you even if you are on the most expensive plan. Ultimate CRM plan was launched on 1st May 2024, hence any plan purchased before this date do not have this feature. You can still access standard chat integration to manage leads via WhatsApp.

Yes, we do have an Enterprise plan. In enterprise plan you will get

• Dedicated account manager for all your queries and support
• Unlimited training support
• Basic customisations
• SSO support with Google Workspace & Office 365 credentials
• SLA
• NDA
• Three levels of support matrix
• Option to chose server location from US, India or Europe for data protection compliance.
• DR Location
• Hourly backups with single tenant solution
• Single tenant solution (available only with yearly billing of over US$50,000)

Enterprise plan starts from US$10,000 (INR 6,00,000 for Indian customers) per year billing. Any plan below this amount would not be considered an enterprise solution and will not have these features.

If a feature is marked with *min that means minimum 5 user licenses are required to get the access.

To get support you will have to create a support request from https://hd.znicrm.com. Please mention the complete issue you are facing & screenshots if required. If there is a self-serve solution available then you will get the reply with the steps or otherwise you will get a call from our team on your registered phone number.
If you are based out of India then our team will send you a online meeting link either on Microsoft Teams or Zoom to get connected on a remote session and guide you through solution.

1. CRM Implementation

Purpose: CRM implementation is the process of setting up the CRM software according to the specific needs of a business. It involves customizing the CRM system, integrating it with other tools and databases, and ensuring that it aligns with the company’s workflows and processes.

Activities Involved:

• Requirement Analysis: Understanding the business needs and defining the CRM requirements.
• Customization: Tailoring the CRM software to fit those requirements, including setting up custom fields, workflows, and automations.
• Data Migration: Transferring existing data from old systems into the new CRM system.
• Integration: Connecting the CRM with other tools and systems used by the business, like email, ERP, or marketing automation tools.
• Testing: Ensuring that the CRM functions as expected and fixing any issues that arise.
• Deployment: Rolling out the CRM system for use by the company.
• Support: Ongoing technical support and troubleshooting post-deployment.

2. CRM Training

Purpose: CRM training focuses on educating the users (employees) on how to effectively use the CRM system. It ensures that the team is proficient in using the CRM to perform their daily tasks and take full advantage of the system’s features.

Activities Involved:

• User Training: Conducting sessions to teach users how to navigate the CRM, enter data, and use key features.
• Best Practices: Educating users on best practices for CRM usage to maximize efficiency and data quality.
• Role-specific Training: Tailoring training sessions for different roles within the organization (e.g., sales, marketing, customer support) to focus on the features most relevant to them.
• Documentation and Guides: Providing manuals, video tutorials, and other resources to support ongoing learning.
• Ongoing Training: Offering refresher courses and training on new features or updates to the CRM system.

Key Differences

• Implementation is more technical and focuses on setting up the system, while training is user-focused and aims to ensure that employees know how to use the system effectively.
• Implementation is usually a one-time process (with possible updates), whereas training might be ongoing, especially as new features or updates are introduced.

As of 1st Sept 2024, we are considering USD 1 = INR 85 for all the price calculations and applicable for customers based in India. You may be charged more or less than this amount while making the payment via Credit or Debit card based on your bank's conversion markup charges.

Any feature which isn't mentioned on the above pricing comparison table is NOT available for you even if it is showing on the panel and could be provided only for the trial purpose and it's availability is fully governed by the discretion of the company i.e. Intuerias Technology Private Limited.